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Refund Policy
At KnotsnBees, we prioritize customer satisfaction and aim to provide a seamless experience. This refund policy outlines the terms under which refunds may be granted for services or products purchased from us.
Please read this policy carefully to understand our refund process and ensure a hassle-free experience when shopping or booking with us.
Policy Guidelines
Eligibility for Refunds
Refunds are only applicable for cancellations made 48 hours before the scheduled service or product delivery date.
Refund Process
Once your refund request is approved, the amount will be credited to your original payment method within 7-10 business days.
Non-refundable Items
Certain items and services, such as custom orders or services already rendered, are non-refundable. Please check the details before purchase.
How to Request a Refund
To request a refund, log into your account, navigate to the "My Orders" section, and select the relevant order or service. Follow the instructions to submit your request. Alternatively, you can contact our support team at support@knotsnbees.com.
FAQs
What is the refund timeframe?
Once approved, refunds are processed within 7-10 business days. You will be notified via email when the refund is issued.
Can I get a refund on custom services?
Custom services and products may not be eligible for refunds. Please refer to the service agreement for specific details.
Need Assistance?
Contact our support team at support@knotsnbees.com for any questions or assistance regarding refunds.