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Refund Policy
At KnotsnBees, we prioritize customer satisfaction and strive to provide transparent policies. Please read our refund policy carefully before booking any services.
This policy ensures a smooth experience for both customers and vendors when addressing refunds or cancellations.
Policy Details
Full Refunds
Cancellations made more than 48 hours before the service time are eligible for a 75% refund.
Partial Refunds
Cancellations made between 48 and 24 hours before the service time may be subject to a 50% refund.
Minimal Refunds
Cancellations made 12-24 hours before the service time will receive a 25% refund.
No Refunds
No refunds will be provided for cancellations made less than 12 hours before the service time.
Requesting a Refund
To request a refund, choose one of the following methods:
- Call our customer support team.
- Email us at support@knotsnbees.com.
- Submit a request via the contact form on our website.
We will review your request and assist you promptly with the process.
FAQs
What is the refund timeline?
Refunds typically take 5-7 business days to process after approval.
How do I check refund status?
Contact our support team or check your registered email for updates.