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Cancel & Return Policy
At KnotsnBees, we are committed to providing excellent service and ensuring a smooth experience for both customers and vendors. Please read our cancellation and return policy carefully before booking or purchasing any services.
If you need to cancel or request a refund for a purchased package, our policy outlines the terms and conditions to ensure transparency and satisfaction for all parties involved.
Policy Overview
Full Refunds
Cancellations made more than 48 hours before the service time are eligible for a 75% refund.
Partial Refunds
Cancellations made between 48 and 24 hours before the service time may be subject to a partial refund of 50%.
Minimal Refunds
Cancellations made 12-24 hours before the service time will receive a 25% refund.
No Refunds
No refunds will be provided for cancellations made less than 12 hours before the service time.
How to Request a Cancellation or Refund
To initiate a cancellation or refund, you can choose any of the following methods:
- Call our support team directly.
- Send an email to support@knotsnbees.com.
- Fill out the contact form available on our website.
Our team will review your request and assist you with the cancellation or refund process.
FAQs
What is the cancellation deadline?
Cancellations must be made at least 48 hours before the service time for a 75% refund.
How do I request a refund?
Refunds can be requested through the contact form or by contacting our support team.
Need Help?
Contact our support team at support@knotsnbees.com for assistance with cancellations or refunds.